Where do I start?! They guys needed to bleed the
brake system to get the brake pedal working again,
(the truck sat for a while) so we approved the job
(around $200, which seemed fair). Then, they
ended up having to replace the brake master
cylinder, which required them to bleed the brake
system all over again. They didn’t have to, but they
absorbed the cost from the first job and only
charged me for it once. NOT twice. They didn’t
have to do that. That’s integrity. I’ll be using them
again for future repairs just based on that alone!
They actually took the time to explain everything
and even showed me on my truck what they were
doing. That’s transparency. A big thanks to Hank’s!
Steven DePrang
I was driving from Dallas to Atlanta with my family.
We kept feeling the car jerk as we drove. After we
stopped to fill up on gas, the check engine light was
flashing. We looked this up online and the news
wasn’t great.
We quickly looked up a repair shop and this place
was a 3 minute drive.
Minutes after arriving we were checked in and had
a diagnoses in hand. I even heard the technician in
charge of our car as another technician to review
his findings before taking next steps.
The walked me through the issue which was
cylinder misfire and advised a Replacment of the
ignition coil and spark plugs.
They had parts delivered and then installed them
within an hour.
We were back on the road and made it safely to our
destination.
Grateful for the professionalism of this team and
the commitment to service.
Andrew Williams
This place went far beyond their services. They came
and picked my truck up and had it done in just a few
hours while we were stranded on a Saturday and
they get off at one and they stayed there till three. I
would recommend their services anytime and they
really blessed us when we were stranded in a real
bad hard spot and they really helped us out.
Debby Osborn
Deejay she had excellent customer service skills.
She called me to make sure I needed the tow and
I told her where the car was located and I didn’t
have a key with me. She was good. She got my
car to where I need to go. I love her spirit. She is
an excellent and very helpful and she sent me a
picture of my car. Great job. Deejay
Shenika Richardson
Above and beyond, Hanks sets the benchmark for
customer service and support!! Simply put, Great
people doing great things for others- no, i was not
compensated in any fashion to say this.
Hanks’, customer service is absolutely fantastic,
shout out to Lane who kept me well informed
through the entire process. Lane called me regularly
providing updates. When I was too impatient and
call into the shop, Lane always took the call and
never once led me to believe I was a bother or an
annoyance. But more importantly, Lane shot it to me
straight while genuinely giving me assurance they
were on top of it and that he, himself, and the shop
truly cared about getting my ride back on the road.
Hanks went above and beyond to get my Raptor
back on the road. Firstly, Hanks towing was
immediately responsive and picked me up within 15
mins of my call. With master Ford mechanics on
staff, I knew I was in good hands. Pete, the shop
owner, and his wife assisted me with my travels by
making a reservation for me at a local hotel. I spent
the night in Lindale (great little town by the way). My
transmission went out while on vacation. Hanks staff
was very courteous and accommodating as we
worked through the options. I had to leave the truck
with them for several days as they managed all the
necessary repairs. Happy to say I have my truck
back now- good as new!! Well, actually better, as
Hanks also worked with my custom tuner to flash
new transmission strategies per my request. Lane
coordinated all the efforts. My deepest thanks and
respect for the team At Hanks- you have earned my
business. And, if you have read this far, i must finish
with - Hanks is the best shop I have ever worked
with- I highly recommend Hank’s for automotive
service repairs.
Joseph Schell
Reviews from some of our
customers
Post repair, I had some questions about the
completed work, so I went up there and Lane and
the guys took the time to explain everything to me,
again, and was very patient and professional. He
even took me out to the car and pointed everything
out. Engine vibration gone! I would definitely
recommend Hank’s!!
Judith DePrang